Impact of Information Communication Technology on E-Commerce Transactions in Nigeria: Evidence from Covid-19 Pandemic

Abstract

The world has been shocked by the outbreak of the Covid-19 pandemic and no country is spared of the effects of the pandemic. The Internet has brought about the emergence of virtual markets with four primary distinct characteristics, which are real-time, shared, open and global. The growing rate of ICT utilization particularly the Internet has influenced at an exponential rate, online interaction and communication among the generality of the populace. The study examines the impact of ICT on E-commerce transactions in Nigeria; evidence from Covid-19 pandemic. The study found out that virtually all organizations in Nigeria have online presence and Internet access. In fact, it is a status quo. Their goods and services are displayed online but no sales because of poorly embraced payment instrument and fear of scammers. Sales are still done the traditional way. Similarly, Internet access is fairly popular among the citizens, particularly for sending mails and sourcing for information. This is primarily due to the high number of cybercafés that offers Internet access to all and sundry for a fee. Therefore, it is recommended that government and private initiatives be encouraged to improve this sector of the economy. There is need for improved national image on the international arena and an appropriate legislation put in place to guide the operations of e-commerce.