EFFECT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON PERFORMANCE OF DIAMOND BANK PLC IN ABUJA METROPOLIS

Abstract

The study examined the effect of information and Communication Technology on the Performance of Diamond Bank Plc, in Abuja metropolis. The study adopted survey research design. The population of this study comprised of all the branches of Diamond Bank Plc in Abuja Metropolis. The Nigeria Business Directory (2018) records a total of nineteen (19) branches of Diamond Bank Plc in Abuja Metropolis. Also, the population of this study comprised of all the employees of Diamond bank in Abuja Metropolis, which by the report of 2018, was 839 and this was reduced using Taro Yamane to 271 as the sample size, out of which 30 were management staff. The statistical tools used include simple regression and simple percentages with a statistical package of SPSS, version 25.00. The study established a positive and significant relationship between ICT and performance (business growth) in Diamond Bank Plc but realised that mismanagement negatively affect the performance of Diamond Bank Plc in Abuja. The study also recommended that investment in ICT should be sustained and enhanced as it constitutes an important component in the overall strategy of banking operation. Adopting this strategy will make the bank to become more effective and competent in the current competitive and dynamic business environment. The Bank which recently merged with Access Bank PLC should ensure that they properly manage their resources since mismanagement has not only negatively affected their performance, but has also led them to seek the merger.