LIBRARY STAFF ATTITUDE TOWARDS SERVICE DELIVERY TO USERS IN FEDERAL COLLEGE OF EDUCATION ZARIA, KADUNA STATE

Abstract

This paper seek to examine the library attitude towards service delivery to users in federal college of education zaria kaduna state. The study was guided by three objectives which the research question were formulated from. Survey research design was used in carrying out the study. The instrument used for data collection was questionnaire and data generated from was analyzed using frequency table and simple percentage. The population includes library users and staff of federal college of education Zaria library which are 767 with sample size of 260 using research advisory sample size table, out of which 203(78.1%) questionnaires were returned and found to be useful. A structured questionnaire was used as the instrument for data collection, frequency counts and percentageswere used to analyze the data collected.From the analysis it was deduced that library renders classroom training to its users also library materials are made available for user to borrow. However, more need to be done in making them aware of the referred services to other libraries if their information need is not met in their library. Also from the analysis the study revealed that library staff are friendly to their user in times of information seeking. Staff need more training on public relations and need to know new trends in library services. Recommendations were made based from the findings which include: organizing workshop and seminar to educate the staff on the new trends in library services, knowledge on public