BHU Digital Repository

Librarians' Demographic Variables and their Satisfaction with Service Delivery in Tertiary Institution in Cross River State, Nigeria

Show simple item record

dc.contributor.author GANA, Makun
dc.date.accessioned 2024-04-25T09:06:27Z
dc.date.available 2024-04-25T09:06:27Z
dc.date.issued 2021-12-07
dc.identifier.issn 2467 - 8120
dc.identifier.uri http://localhost:8080/xmlui/handle/123456789/1048
dc.description.abstract This study sought to ascertain the influence of librarian's demographic variable and service delivery satisfaction in tertiary institutions in Cross River State, Nigeria. The study was guided by three research questions. The survey design was adopted by the researcher for the purpose of investigating and describing librarian's gender, attitude to work, and perception of library resources and service delivery satisfaction. The population of this study comprised 236 librarians (Professional and Para Professionals) in tertiary institutions in Cross River State as obtained from the establishment Departments of the institutions as of 2016. The questionnaire was used for data collection. Two hundred and thirty-six questionnaires were distributed, and 228 were returned. The findings revealed that librarian's gender differences do not influence service delivery satisfaction in tertiary institutions. That librarian's attitude to work had no significant influence on the service delivery satisfaction when matched with the tertiary institution’s combination, while librarian's perceptions of library resources significantly influenced the service delivery satisfaction in the studied institutions, in Cross River State, Nigeria. To this extent, recommendations such as tertiary institutions should form or reorganize library monitoring committees. These committees help in overhauling activities of academic and research libraries to enhance their service delivery. There should be an effective communication system within the libraries. This is important because it enables librarians and indeed, all staff to be aware of all activities going on in the institution, especially suggestions on areas of improvement in service delivery. en_US
dc.description.sponsorship Self en_US
dc.language.iso en en_US
dc.publisher JATLIM International en_US
dc.subject Librarians en_US
dc.subject Demographic en_US
dc.subject Variables en_US
dc.subject Satisfaction en_US
dc.subject Service Delivery en_US
dc.subject Tertiary Institution en_US
dc.title Librarians' Demographic Variables and their Satisfaction with Service Delivery in Tertiary Institution in Cross River State, Nigeria en_US
dc.type Article en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search BHUDR


Advanced Search

Browse

My Account