WORK APPRAISAL AND EMPLOYEE PRODUCTIVITY IN NIGERIA A STUDY OF POSTAL SERVICES (NIPOST) ABUJA

Abstract

This research investigated the effect of work appraisal on employee productivity in the Nigeria postal services (NIPOST) Abuja. The main objective was to determine the role appraisal mechanisms play in influencing productivity within the public sector landscape of Nigeria. Using a survey research design, structured questionnaires were administered to both managerial and operational staff, generating insightful responses. Regression analysis was then employed to assess the data and draw meaningful conclusions. The study revealed several key findings. Firstly, appraisal rewards exhibited a positive and significant effect on productivity, suggesting that when employees perceive their contributions are being recognized and rewarded, their motivation and output increase. Teamwork was also highlighted as an essential component, with evidence showing its direct correlation with enhanced productivity. This suggests that fostering a culture of collaboration and collective effort can significantly boost organizational output. The quality of work was found to play a pivotal role, with results indicating its direct and substantial impact on employee productivity. Furthermore, feedback emerged as a crucial element, emphasizing its role as a significant driver for productivity. Organizations that offered consistent, transparent, and constructive feedback registered higher levels of employee engagement and output. Drawing from these insights, the study proposed specific recommendations. Organizations, especially in the public sector like NIPOST, should enhance their appraisal systems to be more in line with what motivates employees. To enhance the effect of teamwork, the introduction of collaboration tools and regular team-building exercises is advised. On the front of quality of work, organizations should invest in training programs and regular quality audits to ensure that high standards are upheld. Feedback mechanisms should be refined, ensuring they are regular, transparent, and positive, to boost morale and, consequently, productivity of employees.