Abstract:
Workers all over the world desire recognition, better salaries, wages and great improvements in
the terms and conditions of work. However, in spite of the Government policies put in place
including arbitration,. communication, third party intervention and negotiation aimed at
enhancing organizational performance, some of NSITF employees are still not performing at
the level expected of them. The study thus evaluates the effect of collective bargaining on
employee performance in Nigeria's Social Insurance Trust Fund (NSITF). A descriptive survey
design was adopted; while structured questionnaires were used as an instrument for the data
collection. The analysis was conducted using an Independent Sample T-Test. The total
population is five hundred and twelve (512) out of which a sample of one hundred and twenty
(120) was used. Findings from the study showed that negotiation has a significant effect on the
work output of NSITF employees. The implication of this is that negotiation served as a key to
corporate performance as it helps to secure a consensus in resolving task and process conflicts
by making Sure all members understand the reasons behind the compromises made by
individual members. However, the study revealed that communication has no significant
influence on employee effectiveness- at NSITF.. The study thus recommends that NSITF management should encourage the use of negation (third-party intervention) as a form of a
conflict management strategy to boost the work outputs of the employees. More so, the
management of NSITF should maintain effective, communication channels and explore other'
ways to improve employee effectiveness.
