Abstract:
The work environment, the social environment, the economic environment, and the political
environment in Nigeria today have all collectively piled a lot of pressure on the average Nigerian,
worker exposing him to stress agents. The average Nigerian worker under such conditions has become
more or less disoriented. It is a question of conjecture if such a worker can give his best to
guarantee high organizational performance. The study sets out to investigate the role of emotional
intelligence on organizational performance. The study looks at drivers of organizational performance.
The variables studied were emotional intelligence and organizational performance. Six Banks in
operation in the Southern Senatorial Zone of Taraba State consisting of Five Local Government areas
(Ibi, Wukari, DonGa, Takum and Ussa) were studied The targeted population was 121 employees of
the six Banks in question (UBA, GT Bank, Zenith Bank, Unity Bank, and Main Street Bank). The
survey method was adopted and copies of questionnaires were administered on the 121 employees of
the six Banks. Simple percentage was used as a descriptive tool while the Chi-Square (X2) was used to
test the hypotheses formulated. It was found that the use of emotional intelligence was a more
potent drive to any accomplishment than monetary rewards. The study recommended that managers
must shift attention to, and be more concerned with employing emotional intelligence as a catalyst to
drivers of performance rather than the measure of performance itself.
