THE ROLE OF EMOTIONAL INTELLIGENCEON ORGANIZATIONAL PERFORMANCE (A STUDY OF SELECTED BANKS IN THE SOUTHERN SENATORIAL ZONE OF TARABA STATE)

Abstract

The work environment, the social environment, the economic environment, and the political environment in Nigeria today have all collectively piled a lot of pressure on the average Nigerian, worker exposing him to stress agents. The average Nigerian worker under such conditions has become more or less disoriented. It is a question of conjecture if such a worker can give his best to guarantee high organizational performance. The study sets out to investigate the role of emotional intelligence on organizational performance. The study looks at drivers of organizational performance. The variables studied were emotional intelligence and organizational performance. Six Banks in operation in the Southern Senatorial Zone of Taraba State consisting of Five Local Government areas (Ibi, Wukari, DonGa, Takum and Ussa) were studied The targeted population was 121 employees of the six Banks in question (UBA, GT Bank, Zenith Bank, Unity Bank, and Main Street Bank). The survey method was adopted and copies of questionnaires were administered on the 121 employees of the six Banks. Simple percentage was used as a descriptive tool while the Chi-Square (X2) was used to test the hypotheses formulated. It was found that the use of emotional intelligence was a more potent drive to any accomplishment than monetary rewards. The study recommended that managers must shift attention to, and be more concerned with employing emotional intelligence as a catalyst to drivers of performance rather than the measure of performance itself.